December 28, 2017

CallPoint: Pointing Customers in the Right Direction

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2017 was another year of steady growth for VitalStorm, with new clients and team members bringing both inspiration and creative challenges to the workforce. Adding to our expansion was our partnership with CallPoint, a new call center solution for home services – exclusive to SGI (Success Group International) members. The new team of CSR’s is lead by VitalStorm […]

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March 23, 2015

3 Vital Steps for Increasing Your Booking Percentage

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Undoubtedly, the number one question we receive from clients is “How do I get more leads?” Now, you may expect us to say something like, “Increase your PPC budget,” or “Overhaul your website,” but most likely, we will recommend Feedback Training. That doesn’t mean that you shouldn’t increase your marketing budget or invest in a […]

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January 2, 2015

Call Center Training: Overcoming the Quote Seeker

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Roughly half of all sales lost over the phone are due to poor handling of people requesting a price quote. Within the first few minutes of a service inquiry or request, the most common question that comes up is “How much?” The question almost always comes before there is time to build up and sell […]

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