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March 30, 2017

Loretta Smith is “Just One of the Team”

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“My attitude is that of an eternal learner. There is not a day that goes by where I don’t learn something new.”  Loretta Smith is a Team Leader at VitalStorm, but you’ll never hear her referring to herself in that capacity. The personable staff member, who oversees the Lead Qualifier (LQ) department, refers to herself […]

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September 4, 2015

How to Generate Reviews for the Home Service Industry | SEO

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Before we start with our online review generation process for the Home Service Industry, let’s quickly review some statistics: 69% of all consumers search for online reviews. 72% of all consumers trust online business and product reviews. 84% of all consumers read an average of 4-6 reviews before trusting a business. Products with positive reviews […]

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March 23, 2015

3 Vital Steps for Increasing Your Booking Percentage

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Undoubtedly, the number one question we receive from clients is “How do I get more leads?” Now, you may expect us to say something like, “Increase your PPC budget,” or “Overhaul your website,” but most likely, we will recommend Feedback Training. That doesn’t mean that you shouldn’t increase your marketing budget or invest in a […]

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January 2, 2015

Call Center Training: Overcoming the Quote Seeker

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Roughly half of all sales lost over the phone are due to poor handling of people requesting a price quote. Within the first few minutes of a service inquiry or request, the most common question that comes up is “How much?” The question almost always comes before there is time to build up and sell […]

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